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CONTAQUE™ Predictive Dialer is a complete package which includes live transfers, Do Not Call registry scrub, basic CRM, predictive dialing capabilities and comes with complete & live technical support etc.

Predictive Dialer & Call Center Software:

To guarantee the efficiency and the performance of your campaigns, AVIS e Solutions integrated all the SMS, email, Video Call as well as a script and rules generator into its predictive dialer. The predictive dialer integrates a call recorder, a scripting tool, a nativeCTI and an IVR. Predictive dialer detects answering machines and leaves automatic messages on voice mails.

Contaque™ is a comprehensive customer contact product that seamlessly integrates with your existing voice and data systems, whether VOIP or TDM or a mix of both.

It delivers a world-class application that not only automates the handling of failed calls but also offers :

• Campaign Development tools, Web Scripting, Call Popup.
• Offers Manual, Preview, Progressive and Predictive Dialing.
• Recording, Chat Feature (priced extra).
• Call Processing facilities, Ring and Non-Ring Features (where music on idle and even mp3s can be played).
• Real-Time statistics & reporting, Graphical Reporting (priced extra).
• All designed to maximize agent productivity and enhance the overall efficiency of your contact center.
• It comes with a powerful, accurate, and flexible Answering Machine Detection, a must have tool to survive today’s cutthroat communications market.
• Remote monitoring, Barging etc.

• Run Multiple Campaigns Simultaneously!
  Run separate campaigns on the server simultaneously.
• Supports AMD & SIT Frequency Detection!
  Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones.
• Supports Multiple Dialing Methods!
  The flexible architecture allows the user to concurrently operate campaigns in: Predictive, Progressive, Preview or Manual Modes.
• Sophisticated Call Processing features!
  Dial Next Number, 100 % digital call recording, Park Call, Web Call Back, Call Transfer, Third party Verification, Music or Message on hold etc.
• Facilitates Calls Recording and Conferencing!
  Supports 100% digital agent wise call recording and multi party call conferences.
• “Real-time\" Statistics and Reports (CDRs)!
  The system displays both campaign and all agent statistics and reports easily. Facilitates remote (Web based) monitoring of real time traffic and statistics.
• DNC Upload/ Search/Delete Options!
  Contaque™ provides you a simple and foolproof mechanism to upload DNC list, search whether a number is in DNC list or not and delete any specific DNC number from the list.

• Contaque™ Voice Logger Solutions [VL] :
• Contaque™ Voice Logger takes care of voice recording only while agent make manual calls with added features of call conferencing and call barging. There is no auto dialing and progressive dialing with voice logger. VL comes bundled with ATA box per seat if the number of seats are more than 10.

Solutions :

1. IVR Solutions

2. Predictive dialing

3. ACD

4. Voice Logger

Versions:

1. CONTAQUE™ NGUCC

2. CONTAQUE™ NV

3. CONTAQUE™ UCS

CONTAQUE™ NGUCC (Next Generation Unified Contact Center) provides highly reliable  contact center solutions which embraces internet and open source technology that seamlessly integrates with your existing voice and data systems – VoIP / TDM/ PRI/GSM/PSTN. 

CONTAQUE™ NV is targeted at higher end Outbound Contact Center Solutions and in this version CONTAQUE™ is available on cloud.

Contaque™ Unified communications Suite(UCS) is the integration of real-time communication services such as instant messaging (chat), presence information, Telephony (including IP telephony), video conferencing, call control and speech recognition with non real-time communication services such as unified messaging (integrated voice mail, e-mail, SMS and fax).

Product Website : www.contaque.com